Tag Archives: customer service

8 Ways to Deal With Upset Customers Using Social Media

Social Media Examiner just released an article about the 10 ways to deal with upset customers. We especially liked 8 of their 10 suggestions and wanted to share them with our readers in case you missed it. The original/full article…

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L.L Bean sales have almost tripled thanks to trend for retro look of 100-year-old hunting boot

They’re not your mother’s duck boots. Oh wait, yes they are. A nearly century-old hunting boot is catching on with a younger generation that sees the utilitarian footwear as hip. Sales of L.L.Bean’s “duck” boot have grown from 150,000 pairs…

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Infographic: Mobile Apps and Customer Engagement

ClickFox has put together an infographic on the effectiveness of mobile apps for customer engagement. The takeaway? Mobile apps are hugely popular for customer service, according to ClickFox with 78% of users reporting Customer service is huge on mobile, though…

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95% Of Facebook Wall Posts Not Answered By Brands. Twitter Not Much Better.

Only 5% of wall posts on brand’s Facebook pages ever receive answers. (Socialbakers) AND Only 29% of those tweet gripes were replied to by the companies in question (Maritz and Evolve24) Brands must look at these new channels as the…

Posted in Consumer Habits, Research, Small Business, Social Media | Tagged , , , | 1 Comment